Order Fulfilment Coordinator – Burnley HQ

Panaz Group, a global leader in luxury textiles and innovative fabric design, is seeking our next Order Fulfilment Coordinator. Based at our Burnley HQ, you’ll be at the centre of our operations, ensuring every customer order is fulfilled smoothly, from placement to delivery.

This is a fantastic opportunity to support the supply chains of some iconic brands across the UK and internationally, while growing your career in a dynamic and supportive environment.

Interested ? 🔗 Apply at: careers.panazcareers.com

What We Offer

Careers in Logistics, Order Fulfilment & Customer Service; 

• 💰 Starting Salary: £25,000 per year, with annual reviews every June
• 🎯 Quarterly Bonus: £500–£2,000 based on team performance
• 🕒 Flexible Hours: 37.5 hours per week. 
• 🌴 33 Days Holiday: Including bank holidays
• 📚 Training & Development: Ongoing learning and career progression
• 🎉 Team Events: Regular socials and celebrations
• 🎄 Christmas Closure: Enjoy time off from Christmas Eve through New Year
• 🤒 Company Sick Pay: Up to 4 weeks (after 1 year’s service)
• 🏋️ Gym Discounts: Corporate rates at local gyms
• 🌱 Sustainability & Volunteering: Get involved in our green and community initiatives with the Ribble Valley Trust 🌳and The Bee Centre 🐝.
• ♿ Inclusive HQ: Fully accessible facilities.

Your Key Responsibilities

• Analyse and manage order changes using Date Change Reports
• Coordinate with suppliers, couriers, and warehouse teams to ensure timely deliveries
• Track consignments and allocate goods accurately to orders
• Resolve issues with undelivered or delayed orders
• Follow up on uncollected customer collections
• Monitor and communicate order cut-off times
• Collaborate with the cutting tables to resolve system-related issues
• Prepare commercial invoices for export orders
• Prioritise and escalate urgent orders
• Assist with print scheduling and capacity planning
• Support continuous improvement projects across the business

What We’re Looking For

Essential Skills & Experience

• Experience in order fulfilment, sales order processing, or operational administration. 
• Strong organisational skills and attention to detail.
• Confident communicator—both written and verbal.
• Proactive problem-solver who thrives under pressure.
• Proficient in ERP/order management systems and Microsoft Excel.
• An analytical mindset with the ability to turn data into actionable insights.
• Comfortable working cross-functionally with warehouse, sales, and logistics teams.

Personal Qualities

• Customer-focused with a passion for service excellence.
• Collaborative and team-oriented.
• Adaptable, proactive, and able to manage multiple priorities.
• Solutions-driven with a continuous improvement mindset.

Fraud Prevention Notice – Safe Job Applications

• Panaz will never request sensitive personal information or payment during recruitment. Please apply for open vacancies only via https://careers.panazcareers.com/
• If you come across a suspicious job advert, please report it and stay vigilant against recruitment fraud