Join Our Team as a Customer Advisor – Burnley HQ

Are you passionate about delivering exceptional customer service? Do you thrive in a creative, design-led environment? We’re looking for an enthusiastic and astute individual to join our team at Panaz Group as a Customer Advisor.

This is a fantastic opportunity to work with a leading textiles designer and manufacturer, supporting our luxury brands and ensuring a best-in-class experience for our UK and international clients.

Interested? Visit careers.panazcareers.com to apply.

What We Offer

• 💰 Base Salary: starting at £25,000 per year, reviewed annually in June.
• 🎯 Quarterly Bonus: Earn £500–£2,000 based on team performance vs target.
• 🕒 Flexible Hours: Choose your working pattern across a 37.5-hour week.
• 🌴 33 Days Holiday: Including bank holidays.
• 📚 Training & Development: Grow your skills with us.
• 🎉 Social Events: Summer and Christmas parties to remember.
• 🎄 Christmas Closure: Enjoy a break from Christmas Eve through New Year.
• 🤒 Company Sick Pay: Up to 4 weeks (after 1 year).
• 🏋️ Gym Discounts: Corporate rates to keep you active.
• 🌱 Sustainability & Volunteering: Work with Ribble Valley Trust and meet our 🐝bees 
• ♿ Inclusive HQ: Designed with accessibility in mind.

We’re open to part-time job share arrangements – you’ll be able to indicate your preferences during the application process.

Your Role

As a Customer Advisor, you’ll be the voice of our luxury brands – Chase Erwin and thesign – providing expert support across our product ranges. Your responsibilities will include:

• Communicating with clients via email, phone, and web channels.
• Sharing your knowledge of luxury textiles, design, and interiors.
• Guiding customers through orders, product selection, sampling, and after-sales support.
• Resolving delivery queries and ensuring a seamless customer experience.
• Collaborating with Customer Excellence, Logistics, Supply Chain, and Warehouse teams.
• Accurately processing orders using our bespoke system.
• Sharing customer insights with Sales Partners to drive improvements.
• Supporting teammates during absences and holidays to broaden your experience.

Who We’re Looking For

• Experience in a customer service or advisory role.
• Proven ability to handle queries and resolve issues effectively.
• Open-minded, eager to learn, and a strong team player.
• Flexible and adaptable in a fast-paced environment.
• Exceptional attention to detail and flawless written English.
• Proficient in Microsoft Office and quick to learn new systems.
• Comfortable working in a diverse and inclusive team.

If you’re ready to bring your passion for customer service to a dynamic, design-led company, we’d love to hear from you. Apply now via our official careers page: careers.panazcareers.com.

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