Role Overview

We are seeking an approachable, customer-centric Customer Advisor to join our Customer Excellence Team, initially on an ongoing temporary basis, with the potential for a permanent role as the department grows in the coming months. This role is ideal for individuals who have strong communication and organisational skills and who thrive in a busy, collaborative environment.

You will be the first point of contact for enquiries, providing support and guidance to customers while efficiently resolving logistical challenges associated with order preparation. 

If you are ready to make a difference and build a rewarding career, please submit your application via our careers website at https://careers.panazcareers.com/.

Key Responsibilities of a Customer Advisor - Customer Service Excellence

• Communicate with customers via phone, email, and online channels.
• Support customers in navigating product information and making informed decisions.
• Process sales orders.
• Liaise with internal departments to ensure timely and accurate fulfilment of customer needs.
• Provide ad-hoc support to the wider team.

Essential Customer Advisor Skills and Experience

• Prior experience with customer service and logistics, preferably in a manufacturing or product-based environment.  
• Prior experience working within a team. 
• Excellent standard of written communication - clear, concise and error-free.
• Organised and detail-oriented.
• Proficient IT skills, particularly with CRM or order management systems.
• Proactive team player; able to proactively problem-solve and communicate across multiple departments. 
• Adaptable approach to changing schedules and new challenges.

Personal Attributes for Customer Service Success

• Resilient under pressure and able to maintain professionalism at all times.
• Quick learner.
• Proactive problem-solver.

Why Join Our Team as a Customer Advisor?

• Be part of a progressive, inclusive company with a strong reputation in the interiors and textiles sector.
• Competitive rate of pay, with the potential to transition to a permanent role.
• Supportive, team-oriented workplace culture dedicated to excellence.

If you’re ready to provide outstanding customer experiences and develop your career with us, please submit your application through our careers website.

Recruitment Awareness

• We never request payment or sensitive personal information at any stage of the application process. All legitimate roles are published through our official careers website. If you have concerns, please get in touch with our HR team directly for verification.
• To report suspected fraudulent job advertisements, please get in touch with your local authorities. We take appropriate action to prevent recruitment fraud, but we cannot be held liable for losses resulting from unauthorised listings.