Role Overview

We are seeking a proactive and customer-focused Customer Advisor to join our dynamic team. In this critical role, you will be the first point of contact for our valued clients, providing exceptional service, expert guidance, and timely solutions to enquiries across a range of communication channels. You will be part of a supportive, fast-paced, and collaborative environment where your attention to detail and commitment to customer excellence will have a direct impact on our reputation and success.

If you enjoy helping people, thrive in a busy setting, and want to develop your career in a progressive company, we encourage you to apply through our careers website at https://careers.panazcareers.com/.

Why Panaz? – Culture, Benefits & Growth

We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:

• 💰 Competitive salary – £27,000 per year
• 🎯 Quarterly bonus – Between £450 and £2,000, based on team performance
• ⏰ Flexible working hours – 37.5 hours per week with adaptable start/finish times
• 🌴 33 days holiday – Including bank holidays and paid Christmas closure
• 🤝 Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
• 📚 Training & development – Ongoing support for career progression
• 🛡️ Company sick pay – After 1 year of service

Key Responsibilities – Customer Service and Support Excellence

• Provide timely and accurate responses to customer enquiries via telephone, email, and online chat platforms.
• Assist customers with product information, order status, quotations, and aftersales support in a professional manner.
• Identify customer needs and offer appropriate solutions to ensure a positive experience.
• Work closely with internal teams, including sales, logistics, and design, to resolve customer issues, manage expectations and highlight account growth opportunities. 
• Support the processing of customer orders, tracking deliveries, returns, and warranty cases in line with company procedures.
• Maintain up-to-date and thorough records of all customer interactions using our company systems.
• Proactively gather customer feedback and insights to support continuous service improvement.
• Uphold company standards for brand presentation, confidentiality, and data protection at all times.
• Undertake ad-hoc administrative duties as required to support business operations.

Essential Skills and Experience for Customer Advisor Success

• Strong written and verbal communication skills, with an approachable and clear style.
• Demonstrable experience in a customer service or advisory role.
• IT literate, comfortable using email, CRM, and order management platforms.
• Excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Customer-centric approach with a professional, friendly, and positive attitude.
• Team player with the initiative to solve problems independently.
• Adaptable to evolving workloads, schedules, and customer requirements.

Ideal Personal Qualities for Customer Care

• Detail-oriented with a commitment to service quality in every interaction.
• Empathetic listener, skilled in handling challenging situations with patience and diplomacy.
• Reliable, punctual, and committed to high standards of work.
• Open to learning, feedback, and ongoing professional development.
• Resilient and able to maintain composure under pressure.

If you are passionate about delivering exceptional customer service, we invite you to apply via our official careers website.

Recruitment Fraud Alert

• We never request payments or sensitive personal information at any stage of the recruitment process. All official job opportunities are advertised on our careers platform. https://careers.panazcareers.com/.
• If you encounter any suspicious activity or communications, please contact our HR team for verification and report the incident to the relevant authorities. We prioritise the safety and integrity of all applicants.