Role Overview

We are currently seeking a diligent and customer-focused individual to join our Customer Experience Team. As a Customer Advisor,  you will play a key role in maintaining a strong relationship with our customers - providing a proactive and seamless experience, supporting the sales process and ensuring every customer interaction reflects our commitment to excellence. 

 Responsibilities

• Provide efficient and friendly customer service, handling customer inquiries via phone, email, and live chat.
• Maintain a thorough knowledge of our products and services to respond to customer queries. 
• Process and manage orders efficiently and accurately per process. 
• Collaborate with other departments to ensure smooth operations and to enhance the customer experience.
• Communicate proactively with customers about their order status. 
• Keep a brief record of customer interactions to share customer insights and potential with your external sales buddy. Further, support your external sales buddy with key communication points and information. 
• To find opportunities around buying patterns, such as following up on sample requests or advising customers on new lines and services (i.e., warm sales leads). 

Essential Customer Service Skills and Qualifications

• Previous experience in a customer service environment is highly advantageous.
• Ability to operate in an environment where there is a large or complex range of products and services. 
• Strong verbal and written communication skills, with the ability to engage and build customer rapport.
• Excellent problem-solving abilities and a proactive approach to ensuring customer satisfaction.
• Ability to manage time efficiently and multitask in a fast-paced environment.
• High levels of attention to detail. 
• Proficiency with bespoke software and Microsoft Office Suite.
• Adaptable and open to learning new processes and technologies.

Attributes for Customer Service Success

• A commitment to continuous improvement and striving for excellence in customer service delivery.
• Detail-oriented with the ability to input data effectively.
• Resilience in handling challenging interactions and staying focused on delivering quality service.
• Ability to suggest and collaborate on new ideas for service improvements.
• A team-oriented attitude, able to contribute positively to team dynamics and collaboration.

Why Join Our Customer Service Team?

• A rewarding role with opportunities for personal and professional growth within the company.
• Competitive salary and performance-based incentives. 
• 25 days holiday + 8 public bank holidays. 
• Pension plan with salary sacrifice benefit. 
• Electric car scheme. 
• Flexible staggered working hours (mainly on-site). 
• A supportive work environment which encourages innovation and collaboration.
• Opportunities to participate in training and development programs to expand your skills.
• An inclusive and engaging company culture with regular social events and team-building activities.
• Be part of a growing company proud of customer satisfaction and operational excellence.

If you are enthusiastic about customer service and believe you have the skills to enhance our team, we encourage you to apply via our careers page. Be a part of our success story!