Customer Advisor
Panaz is an award-winning market market-leading designer and supplier of textiles for hospitality, healthcare and workspace customers (B2B).
We are looking to expand our Burnley team, who are on-site from 08:30 -17:00 Monday to Thursday and 08:30 to 15:00 on Fridays.
- To ensure sales orders are accurately prepared and dispatched.
- To answer customer questions - such as stock levels, alternatives, delivery dates, order status and suitable use.
- To onboard new customer accounts.
- To record buying patterns and account leads.
- To provide wider support to the team - including sample dispatch and project administration.
To be successful in this role you will need to be,
- Able to learn and retain knowledge of a wide range of products and services offered by Panaz - the role will include full training, and in time you will be expected to become a go-to-fabric expert.
- Accurate and enthusiastic
- Positive and self-motivated.
- Committed to customer excellence.
- A collaborator between customers and field sales staff.
- Organised.
- Keen to solve problems.
- Develop customer relationships.
Please take a look around our careers website for more information about Panaz, our values, benefits, ESG & sustainability initiatives, "a day in the life", etc.
- Department
- Customer Service
Panaz HQ - Burnley
People & Culture
Founded in 1985, as the first Company in Europe to offer inherently flame retardant fabrics - Panaz has become an accelerative force in the contract textiles.
We began exporting 5 years after the Company's inception and now export to over 50 countries worldwide. We've won several awards including The Queen's Award (twice!) and Lancashire Business of the Year to name but a few.
We are proud of our legacy as a market leading Lancashire based global company. Supporting our staff is key to our success, and combined with innovation, design excellence and exemplary customer service this is our simple yet effective formula for continued growth.
Customer Advisor
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